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商品編號： 907C18 出版日期： 2007/07/26 作者姓名： Grasby, Elizabeth M.A.;Stornelli, Jason 商品類別： Other 商品規格： 12p 再版日期： 地域： Canada 產業： 個案年度： -
商品敘述：
The customer care team lead at Hospital Software Solutions was becoming increasingly distressed in her workplace. Her supervisors were not managing her or the department effectively; her responsibilities did not align with her job description; she was being blamed for computer system failures; and she felt she was being viewed as the office slacker. The case provides for the application of theoretical concepts surrounding leadership, power/influence, motivation, corporate culture and conflict. The supplement case, Hospital Software Solutions (B), product # 907C19, follows the events after the customer care team lead attends a town hall meeting to air her concerns about computer systems problems.
涵蓋領域：
Leadership;Conflict management;Organizational culture;Motivation;Conflict resolution
相關資料：
Case Teaching Note, (807C18), 12p, by Jason Stornelli
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