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 CasesHow Companies Can Address Their Historical Transgressions
作者姓名:Federman, Sarah
商品類型:Cases商品編號:R2201E
出版日期:2022/01/01商品頁數:11p

Some multigenerational companies or their predecessors have committed acts in the past that would be anathema today--they invested in or owned slaves, for example, or they were complicit in crimes against humanity. How should today''s executives respond to such historical transgressions? Drawing on her recent book about the effort by the French National Railways to make amends for its role in the Holocaust, the author argues that rather than .....more

 SupplementThe Multichannel Challenge at Natura in Beauty and Personal Care (B): Building a Successful Digital and Omnichannel Transformation
作者姓名:Farris, Paul W.;Guissoni, Leandro;Lourenco, Carlos Eduardo;Boccia, Murillo
商品類型:Supplement商品編號:UV8412
出版日期:2021/12/15商品頁數:16p

Between 2013 and 2019, Natura undertook a set of initiatives to begin its digital transformation and accelerate the global expansion that resulted in it becoming the world''s fourth-largest beauty group. Along with its traditional door-to-door operation, Natura opened new channels including e-commerce, mobile apps, and physical stores, while it accelerated its international expansion with the acquisition of the Australian brand Aesop in 2013, .....more

 CaseChina''s Joyson Group: A Unique Approach To M&A Integration
作者姓名:Torres De Oliveria, Rui;Figueira, Sandra;Rottig, Daniel;Crossin, Corene
商品類型:Case商品編號:W25174
出版日期:2021/11/19商品頁數:9p

In January 2011, China-based Joyson Automotive Group (Joyson) acquired Preh GmbH (Preh), a German manufacturer of high-end automotive components. While Joyson had lower capabilities in areas such as management and engineering, it was able to ensure a successful acquisition of the more competent firm Preh after years of careful planning and relationship building. Joyson had grown over 14 years to become a US$10 billion manufacturing company by continuously .....more

 CaseWahl (Ningbo): Humanistic Management and Strategic Transformation of a US-funded Chinese Company
作者姓名:Qu, Qing;Fu, Pingping;Meng, Fei;Hu, Qianqian
商品類型:Case商品編號:TU0127
出版日期:2021/11/10商品頁數:20p

Wahl Clipper Ningbo Ltd. is a wholly owned company of Wahl Group, a century-old American enterprise, in China. Owing to a crisis in 2008, Wahl (Ningbo) was on the verge of bankruptcy. Qian Moxing was appointed as a general manager at the time of the crisis. In line with the proverbial saying ''new broom sweeps clean'', ''A new person makes many changes''. Qian was enlightened with traditional Chinese culture. Therefore, .....more

 CasesFighting Bias on the Front Lines
作者姓名:Feldberg, Alexandra C;Kim, Tami
商品類型:Cases商品編號:R2106F
出版日期:2021/11/01商品頁數:10p

Most companies aim for exceptional customer service, but too few are attentive to the subtle discrimination by frontline employees that can alienate customers, lead to lawsuits, or even cause lasting brand damage by going viral. This article presents research about the way bias occurs in the provision of core products and services ("exchanges"), the furnishing of help that exceeds the minimum required ("extras"), and the manner .....more

 SupplementDrizly: Managing Supply and Demand through Disruption, Spreadsheet Supplement
作者姓名:Ferreira, Kris
商品類型:Supplement商品編號:9-622-066
出版日期:2021/10/29商品頁數:0p

Spreadsheet supplement to case 621097.

 CaseProfit with Gratitude: Building the Foundations of a Grateful Organization
作者姓名:Fox, Glenn;Castillo, Rebecca
商品類型:Case商品編號:SCG589
出版日期:2021/10/20商品頁數:10p

Infusing a culture of gratitude into an organization can enhance employee engagement and effectiveness. This note makes the case that focusing on this lever of culture-building can pay major dividends for small and large organizations alike. In the accompanying exercise, students work in groups to create and pitch an innovative workout or dance for Action Potential Enterprise, a firm that specializes in predicting fitness trends and launching new .....more

 SupplementPittaRosso: Artificial Intelligence-Driven Pricing and Promotion, Spreadsheet Supplement
作者姓名:Israeli, Ayelet;Fantini, Fabrizio
商品類型:Supplement商品編號:9-522-710
出版日期:2021/10/04商品頁數:0p

Spreadsheet supplement to case 522046.

 CaseVignettes on Professional Service Firm Governance
作者姓名:Fubini, David G.;Srinivasan, Suraj;Ni, Li-Kuan
商品類型:Case商品編號:9-122-024
出版日期:2021/09/29商品頁數:4p

The two vignettes within "Vignettes on Professional Service Firm Governance" (HBS No. 122-024) present various issues relating to governance in professional service firms ("PSFs"). In the first, the Managing Director of a U.S. consulting firm contemplates whether to bring on outsiders to sit on the firm''s Executive Leadership Board and the potential implications of doing so. In the second, a U.S.-headquartered Private .....more

 SupplementTelepass: From Tolling to Mobility Platform (Abridged), Spreadsheet Supplement
作者姓名:Farronato, Chiara;Denicolai, Stefano;Mehta, Sarah
商品類型:Supplement商品編號:9-622-701
出版日期:2021/09/16商品頁數:0p

Spreadsheet supplement to 622-011 and 622-050.