Remember that the time you spend at work doesn''t equal quality time.

It starts with the language you use.

NHRD, a leading HR industry forum in India, had organized an HR Conclave to discuss the future of the workplace and the unfolding methods of work. However, the discussion quickly segued to the problem of moonlighting. For many HR leaders, the dilemma was whether they should strictly enforce single employment laws, risk the pain of increased attrition in a talent-short market, or embrace moonlighting by allowing employees to acknowledge it and define .....more

When two software engineers decided, in 2013, to launch an enterprise software-as-a-service business around GitLab-the open-source collaborative software-development application that they''d been working on-they didn''t intend to turn it into the world''s largest all-remote organization. But they lived 2,000 kilometers apart-one in Ukraine and the other in the Netherlands-and their first hire was in Serbia. None of them wanted .....more

The debate about the best way to lead has been raging for years: Should you empower your people and get out of their way, or take charge and push them to do great work? The answer, say the authors, is to do both. Their research shows that effective leaders routinely shift between these two seemingly opposing modes-and build teams whose members are good at switching back and forth too. Sometimes teams need divergent thinking (during idea generation, .....more

Despite advances in automation technology, the promise of productive and flexible automation, with minimal involvement of human workers, is far from reality, for two main reasons. First, adoption of automation technology has been limited. Second, when firms do automate, what they gain in productivity they tend to lose in process flexibility, resulting in what the authors call zero-sum automation. This article introduces positive-sum automation, which .....more

All companies want to provide their customers with richer and more engaging experiences. The challenge is how to scale the experiences in a way that does not depersonalize or commodify them. Enter the digital human. Rapid progress in computer graphics, coupled with advances in AI, is putting humanlike faces on chatbots and other computer-based interfaces. Digital humans now work in a range of roles such as sales assistant, corporate trainer, and social .....more

Handout to W10012

Connect to your purpose, build positive relationships, and show up as your best self.

Cara Nicoletti was an emerging food entrepreneur that had recently launched her first product, a sustainably sourced, vegetable-infused meat sausage. Brooklyn, New York City-based Seemore Meats & Veggies had seen promising signs of success in local markets and pockets of the west coast, such as Los Angeles, California. Customers overwhelmingly approved of the product, and bought them by the case. Nicoletti was ready to scale her operation. However, .....more