Group Business Services (GBS), a shared services organization predominantly based in India, provided support services to Koninklijke DSM NV (Royal DSM), a multinational corporation headquartered in the Netherlands, which produced nutrition- and health-related products. When the COVID-19 pandemic created a set of "new normal" circumstances for business organizations, GBS India, like many businesses, introduced remote working for all of its .....more

In October 2018, fashion, wellness, and beauty retailer Sylvarella implemented a Buy Online, Pickup in Store (BOPS) program in an attempt to counteract a sales decline. While BOPS had the potential to meet customer expectations for a seamless order and fulfillment experience, it also posed operational and financial risks. After six months, CEO Sylvia Coparella decided to meet with her vice president (VP) of store operations and VP of e-commerce to .....more

In April 2019, Sylvarella CEO Sylvia Coparella must assess the impact of the company''s Buy Online, Pickup in Store (BOPS) program on her company''s overall sales. To do so, she must review analyses of both e-commerce and brick-and-mortar sales data and compare the results to the company''s sales prior to the program implementation. At the same time, she must consider the program''s impact on intangible factors within .....more

In April 2019, Sylvia VP of Store Operations Axley Vega must review an analysis of her department''s sales data to determine the impact of the company''s Buy Online, Pickup in Store (BOPS) program. BOPS implementation created significant problems for the store operations team, including an increased workload for store associates without additional compensation, difficulties managing the fulfillment demands of the program, and declining .....more

In April 2019, Sylvarella VP of E-Commerce Charla Limont must review an analysis of her department''s sales data to determine the impact of the company''s Buy Online, Pickup in Store (BOPS) program. The program implementation created significant problems for the e-commerce team, including difficulties with the inventory management system, a high volume of abandoned shopping carts, and disgruntled social media influencers. As she prepares .....more

Founded in 2015 by Dan Gilbert, Josh Luber, and Greg Schwartz, StockX was an online platform where users could buy and sell unworn luxury and limited-edition sneakers. Sneaker resale prices often fluctuated over time based on supply and demand, creating a robust secondary market that bore similarities to the stock market. Inspired by these similarities, StockX''s co-founders created a secondary platform that tracked sneaker resale prices over .....more

In March 2020, the English Premier League football (soccer) season was suspended partway through due to the COVID-19 pandemic. Two months later the season remained in limbo, with a looming deadline to decide whether to attempt to complete the season or curtail it-and if so, how. These decisions had major implications for a number of key stakeholders, each with their own incentive structures. One key point of contention was whether to temporarily cancel .....more

Spreadsheet supplement for cases 721440 and 721441.

The rise of financial technology companies-"fintechs"-is changing the way money moves around the world, leading to greater financial inclusion and closing a credit gap that historically has hampered small businesses. According to the World Bank, small and medium enterprises (SMEs) is the engine driving world economies, representing 90 percent of all businesses worldwide, providing 50 percent of all employment, and responsible for up to 40 .....more