Many White people deny the existence of racism against people of color because they assume that racism is defined by deliberate actions motivated by malice and hatred. However, racism can occur without conscious awareness or intent. When defined simply as differential evaluation or treatment based solely on race, regardless of intent, racism occurs far more frequently than most White people suspect. As intractable as it seems, racism in the workplace .....more

Spreadsheet supplement for case 521027.

In January 2018, President Donald Trump announced steep tariffs on solar imports, at once plunging the US solar industry into uncertainty and deeply angering vital trade partners such as China, South Korea, and the European Union. The tariffs were in response to a complaint made by two bankrupt solar companies seeking protection against cheap solar imports. The companies invoked a rarely used provision of the 1974 United States Trade Act, Section .....more

Novetex, one of the world''s largest single-site spinners, was celebrating the opening of its new spinning mill in 2018. The Hong Kong-based company had spent four decades expanding its operations, and its main factory was in Zhuhai, in southern China. But this new facility would be in Hong Kong, and would produce yarn from waste material in Hong Kong''s textile and apparel industry. This case looks at Novetex''s commitment .....more

The digital revolution has allowed companies to amass considerable amounts of data on their customers. Using this information to generate actionable insights is fast becoming a critical skill that firms must master if they wish to effectively compete and win in today''s data-driven marketplace. This note explains the value of examining customer metrics, such as retention rate, revenues, and social influence (k-factor), on an ongoing basis .....more

In the fall of 2019, Sprint''s Chief Digital Officer Rob Roy reflected on the telecom''s efforts to improve the effectiveness of its digital marketing campaigns. Digital media buying had long been handled by an outside agency, but in 2017, Sprint brought those functions in-house to enhance the company''s ability to respond to the market in real-time. Early results suggested the plan was working, but Sprint continued to face .....more

Erste Group ("Erste"), one of the largest financial services providers in Central and Eastern Europe, faced a rapidly changing business environment in 2019: fintech startups were unbundling retail banking services as consumers'' expectations for service in the digital age were evolving-and increasing. Yet, on the 200th anniversary of its inception as the first Austrian savings bank, Erste had overcome a number of strategic, leadership .....more

In 2020, Chileans would head to the ballot box to decide their country''s future. Many international observers credited Chile''s decades of neoliberal governance with turning the country into Latin America''s "Tiger," a prosperous, diversified economy on its way to becoming the continent''s first developed country. But in October of 2019, a mass protest movement ground the country to a halt and shocked its .....more