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商品編號： 907C19 出版日期： 2007/07/26 作者姓名： Grasby, Elizabeth M.A.;Stornelli, Jason 商品類別： Other 商品規格： 4p 再版日期： 地域： Canada 產業： 個案年度： -
商品敘述：
The customer care team lead (team lead) decides to attend a town hall meeting with the company''s president and publicly air her concerns about computer system problems. This action appears to help resolve the system''s problems but her supervisor rates her poorly on a performance review, possibly motivated by the team leader''s actions at the town hall meeting. She must find a way to resolve her issues at Hospital Software Solutions without ruining her career. This is a supplement case to Hospital Software Solutions (A), product # 907C18.
涵蓋領域：
Leadership;Conflict management;Organizational culture;Motivation;Conflict resolution
相關資料：
Case Teaching Note, (807C18), 12p, by Jason Stornelli
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