What to say, what to ask, what to wear, and how to follow up.

Frontline managers who spoke to HBR about the incivility that they and their employees face in the workplace outlined three key strategies to support employees: intervening in the moment, encouraging candor, and having a process for responding to incivility. Yet frontline workers said their managers rarely implemented these strategies, which compounded the stress created by ill-behaved customers, clients, and patients. If managers would only pay attention .....more

Learning and development is a lifelong journey.

While the popular view is that insights are the key benefit of artificial intelligence, in truth AI creates value by improving the quality of decisions. The good news is, the opportunities for it to do that in business are countless. But because decisions in one area of an organization usually have an impact on decisions in other areas, introducing AI often entails redesigning whole systems. In that way, AI is similar to groundbreaking technologies .....more

Spreadsheet supplement to 722357 In January 2021, Jalila Mezni, CEO of the SAH Group, was preparing to present the company''s future growth plans to its board of directors. The Tunisian company was a leading producer and distributor of personal care and packaged hygiene products. In 2019, it expanded further by entering the detergents market. By 2020, the company employed over 4,500 people and had a presence in 20 African countries. The Lilas .....more

First, gain support for your cause.

Sitting quietly in the heart of the New Mexico desert in the summer of 2014, Spaceport America (SA) housed little of the activity its supporters anticipated when opening its hangar doors in 2011. Despite $1 million in annual rent from Virgin Galactic, British billionaire Richard Branson''s space tourism company and SA''s anchor tenant, the spaceport was still heavily reliant on government funds. Flight delays and a crash on Halloween .....more

B case to case 723011 Sitting quietly in the heart of the New Mexico desert in the summer of 2014, Spaceport America (SA) housed little of the activity its supporters anticipated when opening its hangar doors in 2011. Despite $1 million in annual rent from Virgin Galactic, British billionaire Richard Branson''s space tourism company and SA''s anchor tenant, the spaceport was still heavily reliant on government funds. Flight delays .....more

#1 Don''t focus on who gets the credit.