Remember that the time you spend at work doesn''t equal quality time.

From modest beginnings in 2018, selling to a few enthusiasts from her apartment, Madame Berrima quickly built Layla''s Delicacies, an exotic Tunisian pastries company, into a thriving mail order business. Her sweets were handmade, customers posted rave reviews, and the New York Times attested to the product line''s authenticity. The company invested heavily in product design, packaging, and branding and rode a wave of popularity of .....more

The vision of Anand Mahindra, Chairman of the Mahindra Group, in spearheading climate leadership in India, focusing on the proactive steps taken in steel manufacturing by Mahindra Sanyo Special Steel Limited (MSSSPL) through science-based targets is presented. Case set in 2021, when businesses in India and countries around the world were recovering from the unprecedented setbacks caused by the COVID-19 pandemic. At the October 2021 COP26 Glasgow Summit, .....more

Three strategies for managers.

In August 2017, Concentrix Corporation (CNX) partnered with Photon Life Insurance Company (PLI), a leading insurance provider in India, to support PLI''s customer management service. On February 1, 2018, Mohit Khanna, global operations manager at CNX, undertook a promising task to improve PLI''S customer persistency at minimal operational cost. If all policyholders with an approaching due date were to be called, then the number of .....more

Spreadsheet Supplement for Case W25821 Shylu John is affiliated with Indian Institute of Management Indore. Bhavin J. Shah is affiliated with Indian Institute of Management Indore.

This case illustrates the efforts of the Mahindra Group''s Agri Business and Farm Equipment divisions to drive sustainability-oriented action aimed at improving the lives of rural communities and preparing them to adapt to the impacts of climate change. It briefly describes the far-reaching consequences of climate-related disasters in terms of loss of food and nutrition security; livelihood; crop production; and losses in manufacturing, especially .....more

Haier had come a long way since Zhang Ruimin took it over as a failing Chinese Collective-Owned Enterprise in 1984. Since then, he''d been able to transform it into one of the world''s leading appliance manufacturers, known for quality and innovation. Haier was also noted for its bold geographical expansion, which had included buying iconic European brands, such as Candy, and, in 2016, the venerable General Electric Appliances (GEA), .....more

Ecosystems offer a new way to bring multiple firms together in order to deliver new value propositions. By working together, the hub firm and its complementors can create innovative ''product plus service'' bundles that span traditionally separate industries to offer an experience that simply wasn''t available before. Such experiences can delight customers and give firms a powerful point of differentiation against competit .....more

A fitness executive contemplates her next move. This fictional case study by Jon M. Jachimowicz, Francesca Gino features expert commentary by Sarah Robb O''Hagan and Lan Phan. This HBR Case Study includes both the case and the commentary. For teaching purposes, this reprint is also available in two other versions: case study-only, reprint R2205X, and commentary-only, R2205Z.