On July 19, 2024, CrowdStrike, one of the largest players in the global endpoint detection and response software market, pushed a single configuration file as an update to its Falcon Sensor program. This program is commonly used by Microsoft enterprise computers running on the Windows platform. The file update was meant to enable Falcon to detect if hackers were using novel ways to hack end-user machines, but it caused a logic error that led to computers .....more

Second-generation hawker Melvin Chew decided to set up the Hawkers United - Dabao 2020 Facebook group on April 7, 2020 after the Singapore government announced that given the worsening COVID-19 pandemic in Singapore, dining in at hawker centres, and all other food and beverage (F&B) establishments would be banned. The Facebook group would allow hawkers to post their offerings, promotions, and takeaway or delivery options. Customers could also join .....more

Second-generation hawker Melvin Chew decided to set up the Hawkers United - Dabao 2020 Facebook group on April 7, 2020 after the Singapore government announced that given the worsening COVID-19 pandemic in Singapore, dining in at hawker centres, and all other food and beverage (F&B) establishments would be banned. The Facebook group would allow hawkers to post their offerings, promotions, and takeaway or delivery options. Customers could also join .....more

Aster DM Healthcare (Aster), founded by Dr. Azad Moopen in 1987, is a prominent healthcare conglomerate with operations spanning hospitals, clinics, retail pharmacies, and diagnostic centers across India and the GCC. After its 2018 listing on India''s National Stock Exchange, Aster''s stock stagnated, revealing a market undervaluation of its GCC business. In 2021, Aster initiated a value discovery exercise, leading to the separation of its India and .....more

In the fall of 2023 and winter of 2024, college campuses across the U.S. experienced protests and encampments in the aftermath of the October 7, 2023 terrorist attack on Israel by the Islamist militant group Hamas, and Israel''s subsequent invasion of Gaza. These protests reinvigorated the debate about whether and to what extent colleges and universities should remain neutral on social and political issues, as well as the nature and extent of the .....more

In 2020, just two years after its IPO, information technology company SolarWinds discovered that it was the victim of an attack on its information systems by Russian hackers. The incident, known as the Sunburst attack, was costly for the company, and certain shareholders subsequently filed a derivative suit against the SolarWinds board of directors for allegedly breaching their fiduciary duty of oversight. The plaintiff shareholders charged that the .....more

Whether you are choosing your job based on geographic location, work arrangements (i.e., fully in-person, hybrid, fully virtual), or other unrelated factors (e.g., career, family, partner, hobbies), in the post-pandemic world you will likely be surrounded by people working in a multitude of different work arrangements. This is especially true for those in "knowledge work" professions. This note lays out a continuum for understanding and assessing .....more

PayJoy, an impact-driven financial technology company founded in 2015, provides smartphone financing and other financial products to customers who lack access to traditional credit products. As of early 2025, PayJoy had issued $2.5 billion in loans to 13 million customers across Latin America, Africa, and Southeast Asia. Doug Ricket, CEO and founder, considers how best to maximize the organization''s social impact and fulfill its mission of providing .....more

When Luca de Meo became CEO of Renault Group in 2020, the 122-year-old French automaker faced financial challenges and the double technological disruption of the automotive industry: the shift to electric vehicles (EVs) and the rise of software-defined vehicles (SDVs). Within three years, he had turned the company around through his ambitious "Renaulution" strategy, which stabilized Renault''s finances, modernized its vehicle lineup, and began shifting .....more

When Luca de Meo became CEO of Renault Group in 2020, the 122-year-old French automaker faced financial challenges and the double technological disruption of the automotive industry: the shift to electric vehicles (EVs) and the rise of software-defined vehicles (SDVs). Within three years, he had turned the company around through his ambitious "Renaulution" strategy, which stabilized Renault''s finances, modernized its vehicle lineup, and began shifting .....more

In 2024, the LEGO Group faced a decision about the future of LEGO''s Benefits Experience Strategy and the "Best of Both" remote/hybrid work policy. With over 28,500 employees spanning global hubs, retail stores, and manufacturing plants, LEGO leaders had to consider work design, employee experience, and adherence to its core cultural values. The hybrid work policy faced compliance challenges, and a family-focused benefits strategy risked alienating .....more

This case describes how rating agencies and other organizations are seeking to improve the quality of carbon credits sold in the voluntary carbon market to organizations seeking to use them to supplement their internal decarbonization efforts to meet their net zero commitments. The case profiles one carbon credit rating company, Calyx Global, and describes its business model, its approach to ratings, and its emerging competitive landscape. The case .....more