Contrary to what many people think, virtual health care, also known as telemedicine or telehealth, is much more than a cheap digital knockoff of in-person care. When used appropriately, it improves patient health, reduces costs, and makes care more equitable and accessible to anyone with a smartphone. Its use has soared during the Covid era--and the authors argue that providers around the world should aggressively strive to tap its full potential .....more

As a Black man with three decades of experience in the corporate world, the author has a deep understanding of how to conceive and implement diversity, equity, and inclusion agendas from the top down. Following the 2020 murders of Ahmaud Arbery, Breonna Taylor, and George Floyd, he was approached by numerous executives who wanted to act to combat systemic racism and sought his advice on how to proceed. So White and his daughter Krista wrote the book .....more

In 2014, ProGlove emerged the third-place winner in Intel''s "Make It Wearable Challenge". The ProGlove team of four who had met at the Technical University of Munich in Bavaria, Germany, had submitted the idea of a "smart glove," which was a barcode scanner, motion detector, and RFID reader connected to the back of an industrial-grade work glove for use in high volume manufacturing. The idea was based on observations of .....more

This case focuses on the challenges of incentivizing innovation within Moog, an engineering company based in New York state that designs and builds guidance systems for space, air, and land-based travel. The case enables students to grapple with the challenges of using compensation to motivate and incentivize employees to create commercially successful innovations. Thick culture motivates employees to innovate in unique ways that money cannot. Students .....more

New research shows that the more projects company builders have under their belts, the worse they are at anticipating delays.

Many companies today recognize that workforce diversity is both a moral imperative and a key to stronger business performance. U.S. firms alone spend billions of dollars every year to educate their employees about diversity, equity, and inclusion (DEI). But research shows that such training programs don''t lead to meaningful change. What''s necessary, say the authors, is a metrics-based approach that can identify problems, establish .....more

Research shows that companies that are investing heavily in digital technologies to harness the power of human-machine collaboration are dramatically improving their bottom lines. But it takes people to conceive of and manage the innovations, and the authors are convinced that success in the future depends on a human-centered approach to artificial intelligence (AI). In this article they present their IDEAS framework, which calls for attention to .....more

Divami Design Labs is a company that specializes in user experience (UX) strategy, UX design, and user interface (UI) development services across web and mobile platforms. The company-based in Hyderabad, India-works with several clients in designing their software products and solutions. The company had recently won a large contract that involved redesigning a software product for a client in the employee life cycle management business. The client, .....more

This case depicts Singapore''s TraceTogether (TT) story, beginning in early 2020 when COVID-19 was spreading globally with ravaging effects. TT was the world''s first national application of a digital contact-tracing tool. Remarkably, the initial version of TT was developed and launched in just eight weeks. The increasing adoption of TT (both as a mobile app and as a hardware token) enabled the early identification and isolation of .....more