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 CasesThe Emotional Toll of Frontline Labor
作者姓名:Wieckowski, Ania G
商品類型:Cases商品編號:H07BQR
出版日期:2022/11/09 

Customers'' incivility toward frontline employees hurts workers emotionally, physically, and cognitively and can result in lower performance. But these effects are compounded when employees are required to keep providing "service with a smile," according to psychology professor Alicia Grandey''s research. Companies looking to support their employees in dealing with rude behavior should train them in how to mitigate the effects .....more

 CasesEncouraging Good Behavior from Your Customers
作者姓名:van Jaarsveld, Danielle D;Walker, David D;Kyung (Irene) Kim, Su
商品類型:Cases商品編號:H07BR1
出版日期:2022/11/09 

Most companies plan how they manage employees, but how many consider how to manage their customers? Given how important customer-employee relationships are to business, and amid rising reports of customer incivility toward the frontline workforce, organizations are taking a page from people management and learning how to better select, train, evaluate, discipline - and even sometimes fire - customers.

 CaseAnt Group Backed MYbank: People, Planet, Profit in Rural China
作者姓名:Wang, Heli;Bhattacharya, Lipika
商品類型:Case商品編號:SMU092
出版日期:2022/11/09商品頁數:22p

This case talks about the 3P (People Planet Profit) strategies of Ant Group backed MYbank, which was established as an online bank in China, as part of Alibaba''s ecosystem, with the vision of providing inclusive finance services to SMEs and farmers in rural China. In April 2022, however, the Chinese economy was grappling with the after effects of the Covid-19 pandemic and macro-economic trends had predicted slower growth for the year. The .....more

 CasesThe Ideas That Inspire Us
作者姓名:Harvard Business Review;Bancel, Stephane;Shah, Anish;Brewer, Roz;Hieronimus, Nicolas;Wat, Joey;Ibrahim, Mo;Galan, Jose Ignacio Sanchez;Nooyi, Indra
商品類型:Cases商品編號:R2206C
出版日期:2022/11/01商品頁數:13p

Harvard Business Review published its first issue 100 years ago with a mission to help leaders put the best management thinking into practice. To mark our centennial, we asked eight current and former CEOs from some of the world''s top companies to describe the ideas that have propelled their own careers and organizations. Stephane Bancel, the CEO of Moderna, on planning from the future back; Anish Shah, CEO of Mahindra, on purpose-driven .....more

 CasesYour Company Needs a Space Strategy. Now.
作者姓名:Weinzierl, Matthew C.;(Raj) Choudhury, Prithwiraj;Khanna, Tarun;MacCormack, Alan;Rosseau, Brendan
商品類型:Cases商品編號:R2206E
出版日期:2022/11/01商品頁數:13p

Space is becoming a potential source of value for businesses across a range of sectors, including agriculture, pharmaceuticals, consumer goods, and tourism. To understand what the opportunities are for your company, the authors advise you to consider the four ways in which using space could create value: data, capabilities, resources, and markets. For most companies thinking about their space strategy over the next five to 10 years, data will be the .....more

 CasesThe Five Stages of DEI Maturity
作者姓名:Washington, Ella F
商品類型:Cases商品編號:R2206F
出版日期:2022/11/01商品頁數:9p

Many organizations take big actions in the realm of DEI because of something they see another company do--such as publicly declaring themselves champions of people of color or setting an ambitious top-down DEI strategy across the firm. However, these grand stances usually fizzle out, leaving leaders frustrated and saying, "DEI work is too hard. It takes too long to see results." The fact is, DEI isn''t a short-term project, and a .....more

 CasesLife''s Work: An Interview with Jann Wenner
作者姓名:Wenner, Jann;Beard, Alison
商品類型:Cases商品編號:R2206P
出版日期:2022/11/01商品頁數:4p

The cofounder of Rolling Stone discusses how a magazine launched on the fly revolutionized music journalism, changed the way politics and social issues were covered, and promoted great talent.

 CasesHow to Manage Your Money During a Recession
作者姓名:Wealth, Anne Lyse
商品類型:Cases商品編號:H07BRY
出版日期:2022/11/01 

It''s possible to come out of it more financially stable than you were before.

 CasesShould You Fire a Bad Hire?
作者姓名:Wilkin, Kurt
商品類型:Cases商品編號:H07BP2
出版日期:2022/10/31 

Four steps to take before letting someone go.

 CaseSpaceport America, Public Sector Risk-taking, and Political Accountability (A)
作者姓名:Weinzierl, Matthew C.;Newman, Dava;Browder, Rebecca;Acocella, Angela
商品類型:Case商品編號:9-723-011
出版日期:2022/10/20商品頁數:34p

Sitting quietly in the heart of the New Mexico desert in the summer of 2014, Spaceport America (SA) housed little of the activity its supporters anticipated when opening its hangar doors in 2011. Despite $1 million in annual rent from Virgin Galactic, British billionaire Richard Branson''s space tourism company and SA''s anchor tenant, the spaceport was still heavily reliant on government funds. Flight delays and a crash on Halloween .....more