In 2013 the genetic testing firm 23andMe received a cease-and-desist letter from the U.S. Food and Drug Administration forbidding it from selling its spit-in-a-tube DNA test to consumers. Since its founding, six years earlier, 23andMe had operated in a murky space: Previously, genetic tests were ordered only by doctors, and it was unclear whether the device the company sold to consumers to facilitate testing constituted a "medical device." .....more

By April 7, 2020, over 1.4 million people worldwide had contracted the novel coronavirus (COVID-19). Governments raced to curb the spread of COVID-19 by scaling up testing, quarantining those infected, and tracing their possible contacts. It had taken Singapore''s Government Technology Agency (GovTech) and Ministry of Health (MOH) all of eight weeks to develop the world''s first nationwide deployment of a Bluetooth-based contact tracing .....more

Bang Si-Hyuk (''Hitman Bang'') is the founder and co-chief executive officer of Big Hit Entertainment, the company behind BTS, a ''K-pop'' band that has found unparalleled success around the globe-a remarkable feat given that most of their songs are in Korean. It is March 1, 2020. With its latest album, the band has now scored its fourth chart-topping album in the U.S. in less than two years. The band''s popularity .....more

Deloitte Consulting''s General Manager Balaji Bondili, head of Pixel, considers how best to grow Deloitte Consulting''s use of open (on-demand) talent, as consulting companies and their clients face transformative change in the way client engagements and projects get done. Pixel, started in 2014, helps facilitate open (or on-demand) talent and crowdsourcing for Deloitte Consulting client engagements, to access specific, difficult-to-find .....more

The case discusses the strategy of CIAM, a French activist investment firm, involved in a case of a buy-out of minority shareholders in the telecommunications sector. Altice NV, an international telecommunications company based in the Netherlands that owned more than 77% of SFR Group shares, made a bid for the remaining shares of France''s second largest mobile operator. Believing that the offer was woefully inadequate and constituted an abuse .....more

CEOs who are hired from outside the company tend to get far more attention, not to mention support with the transition to their new role, than CEOs promoted from the inside do. Leaders who come from within the firm, it''s assumed, already know the organization, its strategy, and its management, so they should adjust easily to their new roles. But in reality, they face hurdles that are just as big, albeit different, from the ones outsider CEOs .....more

Trans people often experience stigma and discrimination, hostility from others, and pressure to "manage" their identities in social settings, including the workplace. These experiences can set in motion a host of psychological responses that have devastating consequences for trans individuals'' job satisfaction, turnover intentions, and emotional well-being. Despite growing public awareness of the struggles that trans individuals .....more

Spreadsheet supplement for case OIT120.

Health care management requires careful planning for efficient operations, in an environment where technology, best practices, and patient demands continue to change rapidly. This case study presents an operations management decision at a large academic medical center in response to falling demand for cardiac catheterization (CATH) procedures and growing demand for electrophysiology (EP) procedures, and requires students to consider all angles of .....more