The case on KNOLSKAPE traces the firm''s evolution from a service provider of simulation games for academia to becoming a full-stack provider of customized products and learning journeys for corporations around the world. Through its growth journey, KNOLSKAPE had transformed from a typical pipeline business to a platform business model that integrates the value propositions provided by providers of technology, content, and service. The case .....more

A people experience platform, entomo delivers a digital experience for all customers'' employees to revamp talent development, performance, and engagement through hyper-personalized insights and nudges for each employee. The entomo talent experience suite provides a solution for all facets required for enhanced talent development and people performance. Recognizing that ''enterprises of tomorrow'' require hyper-personalized .....more

The "Moral Complexity in Leadership" series of cases and teaching notes help business instructors harness the power of fiction to prepare students for the moral and ethical dilemmas they will face throughout their careers. Meaningful fiction challenges students intellectually and emotionally; it reveals the inner worlds of human players and enables learning that can be difficult to access through case studies, commentary, or reporting. Through .....more

Five questions to ask yourself as you develop as a manager.

Most companies plan how they manage employees, but how many consider how to manage their customers? Given how important customer-employee relationships are to business, and amid rising reports of customer incivility toward the frontline workforce, organizations are taking a page from people management and learning how to better select, train, evaluate, discipline - and even sometimes fire - customers.

Familia Torres, a Spaniard winery, had been working actively since 2008 to mitigate and adapt to climate change through its Torres & Earth program. At the beginning of 2022, when the pandemic was finally nearing its end, the challenge for Familia Torres was how to define a sustainability strategy for the future. This had led Familia Torres to search for new terroirs at higher altitudes to find the right balance of heat during the day and cold .....more

In 2020, the World Trade Organization (WTO), the cornerstone of the multilateral rules-based global trading system, faced the biggest crisis of its existence. Even before the COVID-19 pandemic swept the globe, two of the organization''s main functions - providing a negotiation forum to establish new trade rules and resolving disputes between its 164 members - had faced challenges. The crisis facing the WTO had been largely created by the growing .....more

In 2020, the World Health Organization (WHO) had faced the largest existential crisis since its founding in 1948. The directing and coordinating authority for health within the United Nations system, WHO had been severely criticized for its response to the COVID-19 pandemic by several member countries - especially the U.S. The organization had been accused of being too China-centric, not doing enough to quickly obtain accurate information from China .....more

Tire manufacturer Linglong initiated its green supply chain management (GSCM) program in 2018. By extending the ongoing green practices from within the organization to external supply chain partners, Linglong developed a green concept based on the entire product life cycle, which involved materials suppliers, equipment suppliers, distributors, and other stakeholders. After a one-year trial, the company saw an opportunity to mitigate the environmental .....more

Desi Hangover, an Indian company empowering artisans to manufacture handcrafted leather footwear, was a finalist at Lakm Fashion Week in 2020 in the category of Circular Changemakers. The chief executive officer had a dream of establishing his company as a leading circular economy fashion brand, and now he had a chance to pitch his vision of the future. But his core team had reservations and worried about the cost and risk of transitioning fully .....more