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商品編號： W21238 出版日期： 2021/05/19 作者姓名： Seijts, Gerard;Iuliani, Lauren 商品類別： Other 商品規格： 9p 再版日期： 地域： Canada 產業： Healthcare service industry;Nonprofits 個案年度： 2019 -
商品敘述：
In the summer of 2019, the Centre for Addiction and Mental Health (CAMH), Canada''s largest mental health teaching hospital, found itself at the centre of a high-profile media crisis after three patients absconded from care at its forensic mental health unit. The events had led to public concern from the community, the media, and the government, putting CAMH''s reputation at risk. Much of the concern manifested through stigmatizing statements due to a common misunderstanding and ignorance towards mental health, especially in the forensic area. CAMH''s chief executive officer, Dr. Catherine Zahn, and her team had to decide how they would address the crisis both externally with the public and internally in their own organization.
涵蓋領域：
Business communication;Crisis management;Leadership;Mental health;Stakeholder relations
相關資料：
Case Teaching Note, (W21239), 16p, by Gerard Seijts, Lauren Iuliani
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