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商品編號： W19400 出版日期： 2019/08/29 作者姓名： Johnson, P. Fraser;Cha, Shu 商品類別： Operations management 商品規格： 5p 再版日期： 2020/08/03 地域： Canada 產業： Finance & insurance 個案年度： 2018 -
商品敘述：
On Monday, July 23, 2018, the operations manager at Sorel Life Insurance Company in Montreal, Quebec was preparing for a meeting scheduled for Friday. The meeting was called by her boss, the vice-president of operations, to discuss Sorel''s second quarter financial results. Performance of Sorel''s underwriting department was continuing to decline; market share had dropped, policy completion time had increased, and fewer applications were being processed. In addition, Sorel was receiving complaints from insurance agents about poor turnaround times. During Friday''s meeting, the operations manager was expected to provide specific recommendations to address the problems in the underwriting department.
涵蓋領域：
Capacity analysis;Operations and processes;Process analysis
相關資料：
Case Teaching Note, (W19401), 11p, by P. Fraser Johnson, Shu Cha
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