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商品編號： SB132 出版日期： 1992/01/01 作者姓名： Collins, James C.;Witherow, Dave 商品類別： Other 商品規格： 29p 再版日期： 地域： California 產業： Construction 個案年度： -
商品敘述：
Granite Rock is an exceptionally well-run company and has consistently gained market share in a commodity business dominated by multinational giants, in spite of a 6% price premium. The case contains a brief history of Granite Rock from its founding in 1895 until 1992, the year the company received the Malcolm Baldrige National Quality Award. Gives an opportunity to observe an ideologically driven company that has put its values to work for the company. Discusses the inner workings of Granite Rock, which is rich with mechanisms and management practices that drive the organization to continually improve the critical aspects of its business. The entire organization and management are driven by a passion for the process of continuous improvement. Illustrates how processes and mechanisms can be institutionalized so that a company can become an exciting and vibrant ""ticking clock.
涵蓋領域：
Management philosophy;Leadership;Performance appraisals;Total quality;Customer service
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