商品敘述：

Teach this case online with new suggestions added to the Teaching Note. The case highlights the challenges and successes LAX CEO Deborah Flint and Board Chair Sean Burton have achieved from Flint''s arrival in 2015 to December 2019. It explores issues of leadership and change management in a highly complex environment: LAX Airport. Chair of LAX Board Sean Burton and LAX CEO Deborah Flint have made progress on streamlining and modernizing LAX''s complex capital projects ($12 billion worth) while reorganizing and retooling Los Angeles World Airport (LAWA) staff resources, management processes, and revitalizing the LAX guest experience. From 2015-2019, LAX''s performance improved, yet many challenges remained, and new ones continued to come to light. In December 2019, as Flint prepared to move onto a new position, Burton and the board are assessing the progress the team has made, and looking to next steps.

涵蓋領域：

Change management;Improving employee performance;Cross-functional management;Strategic planning

相關資料：

Case Teaching Note, (5-420-091), 23p, by Boris Groysberg, Carin-Isabel Knoop, Kerry Herman, Amy Klopfenstein;
Video Short, (9-420-719), 0p, by Boris Groysberg, Annelena Lobb, Michael Norris

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