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 CaseFangda Partners: A Step Ahead
作者姓名:Nanda, Ashish;Rohrer, Lisa
商品類型:Case商品編號:9-719-406
出版日期:2019/06/30商品頁數:13p

Fangda Partners must determine how best to be a major, high-end law firm in the Chinese market. Elite Chinese law firm Fangda Partners has steered Alibaba and other Chinese and international clients through the complex legal, corporate, and regulatory challenges associated with executing international transactions. ""Fangda has traveled a long distance in a short while,"" reflects senior partner Jonathan Zhou, ""but .....more

 CasesIntroduction to Service Excellence
作者姓名:Urquhart, Fiona
商品類型:Cases商品編號:BEP480
出版日期:2019/06/03商品頁數:12p

Service Excellence in Organizations, Eight Key Steps to Follow and Achieve It, is a two-volume book published by Business Expert Press in 2019 and written by Fiona Urquhart, who leads Durham University''s MBA module on service excellence and has consulted for an array of service and manufacturing organizations. Volume I deals with the basic tenets of service excellence, while Volume II suggests mechanisms, tools, and techniques to help embed .....more

 CasesEntice
作者姓名:Urquhart, Fiona
商品類型:Cases商品編號:BEP481
出版日期:2019/06/03商品頁數:36p

Service Excellence in Organizations, Eight Key Steps to Follow and Achieve It, is a two-volume book published by Business Expert Press in 2019 and written by Fiona Urquhart, who leads Durham University''s MBA module on service excellence and has consulted for an array of service and manufacturing organizations. Volume I deals with the basic tenets of service excellence, while Volume II suggests mechanisms, tools, and techniques to help embed .....more

 CasesEnsure Quality
作者姓名:Urquhart, Fiona
商品類型:Cases商品編號:BEP482
出版日期:2019/06/03商品頁數:21p

Service Excellence in Organizations, Eight Key Steps to Follow and Achieve It, is a two-volume book published by Business Expert Press in 2019 and written by Fiona Urquhart, who leads Durham University''s MBA module on service excellence and has consulted for an array of service and manufacturing organizations. Volume I deals with the basic tenets of service excellence, while Volume II suggests mechanisms, tools, and techniques to help embed .....more

 CasesEstablish Trust
作者姓名:Urquhart, Fiona
商品類型:Cases商品編號:BEP483
出版日期:2019/06/03商品頁數:38p

Service Excellence in Organizations, Eight Key Steps to Follow and Achieve It, is a two-volume book published by Business Expert Press in 2019 and written by Fiona Urquhart, who leads Durham University''s MBA module on service excellence and has consulted for an array of service and manufacturing organizations. Volume I deals with the basic tenets of service excellence, while Volume II suggests mechanisms, tools, and techniques to help embed .....more

 CasesExceeding Customer Needs and Expectations
作者姓名:Urquhart, Fiona
商品類型:Cases商品編號:BEP484
出版日期:2019/06/03商品頁數:30p

Service Excellence in Organizations, Eight Key Steps to Follow and Achieve It, is a two-volume book published by Business Expert Press in 2019 and written by Fiona Urquhart, who leads Durham University''s MBA module on service excellence and has consulted for an array of service and manufacturing organizations. Volume I deals with the basic tenets of service excellence, while Volume II suggests mechanisms, tools, and techniques to help embed .....more

 CasesEnergize, Excite, Elate
作者姓名:Urquhart, Fiona
商品類型:Cases商品編號:BEP485
出版日期:2019/06/03商品頁數:25p

Service Excellence in Organizations, Eight Key Steps to Follow and Achieve It, is a two-volume book published by Business Expert Press in 2019 and written by Fiona Urquhart, who leads Durham University''s MBA module on service excellence and has consulted for an array of service and manufacturing organizations. Volume I deals with the basic tenets of service excellence, while Volume II focuses on approaches that will embed excellence, promote .....more

 CasesEmbed
作者姓名:Urquhart, Fiona
商品類型:Cases商品編號:BEP486
出版日期:2019/06/03商品頁數:40p

Service Excellence in Organizations, Eight Key Steps to Follow and Achieve It, is a two-volume book published by Business Expert Press in 2019 and written by Fiona Urquhart, who leads Durham University''s MBA module on service excellence and has consulted for an array of service and manufacturing organizations. Volume I deals with the basic tenets of service excellence, while Volume II focuses on approaches that will embed excellence, promote .....more

 CasesExtend
作者姓名:Urquhart, Fiona
商品類型:Cases商品編號:BEP487
出版日期:2019/06/03商品頁數:48p

Service Excellence in Organizations, Eight Key Steps to Follow and Achieve It, is a two-volume book published by Business Expert Press in 2019 and written by Fiona Urquhart, who leads Durham University''s MBA module on service excellence and has consulted for an array of service and manufacturing organizations. Volume I deals with the basic tenets of service excellence, while Volume II focuses on approaches that will embed excellence, promote .....more

 CasesThe Age of Continuous Connection
作者姓名:Siggelkow, Nicolaj;Terwiesch, Christian
商品類型:Cases商品編號:R1903C
出版日期:2019/05/01商品頁數:11p

Thanks to technologies that enable constant, customized interactions, businesses are building deeper ties with their customers. Firms can now address customer needs the moment they arise--and sometimes even earlier. By employing "connected strategies," companies are dramatically improving their customers'' experiences, boosting their own operational efficiencies, and gaining competitive advantage. In their research the authors have .....more