The AI era is in its early stages, and the technology is evolving extremely quickly. Providers are rapidly introducing AI "copilots," "bots," and "assistants" into applications to augment employees'' workflows. Examples include GitHub Copilot for coding, ServiceNow Assist to improve productivity and efficiency, and Salesforce''s Agentforce for everyday business tasks. These tools have been trained on a .....more

In this short vignette on the boundaries of professionalism, Alex Harding, recently promoted to Team Leader, faces a difficult decision regarding his client. While serving the CFO of the client company in preparation for an upcoming merger, he and his team uncover questionable behavior that occurred under the CFO''s direction. Though the Partner on his team advises him to let it go, Alex wonders whether that is really the right thing to d .....more

Recounts a pivotal moment in Martin Luther King Jr.''s life during the Montgomery Bus Boycott, where a profound prayer amidst threats to his life renewed his faith and resolve to lead the movement. This transformative experience marked the beginning of his lifelong commitment to nonviolent resistance, culminating in the founding of the Southern Christian Leadership Conference and his pursuit of justice, reconciliation, and the creation of .....more

The "air conditioning paradox" is tied to climate change: the more the planet warms, the greater the need for cooling (due to the dangers of extreme heat as well as comfort within buildings), but the use of electricity-powered AC contributes to further warming. There is a need for innovation to break this cycle, but despite increases in efficiency in recent years, the industry has not changed much since its origins at the turn of the 20th .....more

This case explores Vanguard''s strategic decision-making process as it considers entering the growing market for actively managed exchange-traded funds (ETFs). Set in 2024, the case places students in the position of Rodney Comegys, Vanguard''s global head of the Equity Index Group, as he evaluates whether the firm should launch a suite of fundamental active ETFs. Students are asked to analyze the implications of Vanguard''s .....more

On June 1, 2024, Spanish soccer club Real Madrid captures its fifteenth Champions League title-more than double the tally of the nearest competitor. Under Florentino Perez''s leadership, the club has now won six of the last eleven UEFA Champions League titles, and has found success off the field, with its revenues outpacing those of any other soccer club in the world. However, significant challenges are looming, prompting Real Madrid to shift .....more

The authors, a former CEO of Procter & Gamble and a former dean of the Rotman School, respectively, frequently find themselves sitting across the table from overwhelmed leaders. These executives are trying to improve or turn around an organization or the piece of it they head. They all face a long-and typically lengthening-list of important items on their to-do lists. They all understand that the job of a leader involves working intensely hard. .....more