[ Tips ] 一分鐘使用導覽
商品編號： ST151B 出版日期： 2024/09/09 作者姓名： Veronique Lafon-Vinais|Allen Huang|Minyi Huang 商品類別： Service management 商品規格： 15p 再版日期： 地域： Asia;India 產業： Banking and investment industry;Financial service sector 個案年度： -
商品敘述：
The learning objectives of this case are: 1. To understand the importance and challenges of delivering efficient, high-quality customer services in helpdesks. 2. To propose strategies for improving operational efficiency through digital transformation. 3. To suggest and evaluate possible ways to leverage technologies to streamline operations and enhance customer experience. 4. To emphasise the need for helpdesks to adapt to evolving customer needs and emerging technologies.
涵蓋領域：
Business management;Customer experience;Customer satisfaction;Customer service;Digital transformation;Employee performance management;Improving employee performance;Process improvement;Service delivery;Service management
相關資料：
(ST151T), 10p, by Veronique Lafon-Vinais|Allen Huang|Minyi Huang
哪些人也有訂購？