Why do people often resist knowledge that might benefit them? A new study suggests that they do so to protect their self-esteem.

For decades, the business world has embraced worker empowerment. But recently a countermovement--workforce optimization--has been on the rise. It treats labor as a commodity and seeks to cut it to a minimum by using automation and artificial intelligence, tightly controlling how people do their jobs, and replacing employees with contractors. This approach is especially prevalent in the tech sector and the gig economy. And it is cause for deep concern, .....more

If you''re like most people, you''re constantly fielding requests at work. The asks are formal and informal, large and small, and from all across the organization. The inflow is so great, you can''t possibly agree to everything. So it''s crucial to learn when to say no and how to say both no and yes. Tulgan, who spent decades studying what makes people the most highly valued, indispensable employees at organizations, .....more

Since Donald Trump took office in January 2017, he has issued tens of thousands of tweets--some positive, some angry, some serious, some bonkers. Invariably, the media reacts, as do we, the public. This may seem like a dynamic peculiar to our current moment, but while the technology is relatively new, the underlying human story is as old as the Republic. We U.S. citizens are obsessed with our presidents--always have been. But that''s only .....more

The singer, actor, and activist talks about using her own voice and the causes that most concern her.

Supplement to case 315108.

In 2015, Airbnb, Inc. began to explore entry into the Chinese market. In August of that year, it announced a partnership with two of its China-based investors to help it navigate the expansion. By January 2016, the company was facing a number of fundamental questions. First, how should it best position itself in China to ensure a successful expansion? Should it work with a local competitor and, if so, who? If it chose to instead continue expanding .....more

Leaders use seven leadership skills in conceiving and managing change projects, whether innovations in established organizations, culture and process changes, or entrepreneurial ventures for industry or social change. The skills leaders need are different at various phases of change projects. Offers details and also discusses the rhythm of change and resistance to change. Supported by examples drawn from empirical research.