What to say, what to ask, what to wear, and how to follow up.

Frontline managers who spoke to HBR about the incivility that they and their employees face in the workplace outlined three key strategies to support employees: intervening in the moment, encouraging candor, and having a process for responding to incivility. Yet frontline workers said their managers rarely implemented these strategies, which compounded the stress created by ill-behaved customers, clients, and patients. If managers would only pay attention .....more

Covid-19 put the world''s focus, briefly, on frontline workers. But they are still not being treated as essential by corporate leadership. The author suggests two changes, one symbolic and one practical, to fix this. First, companies should flip their org charts, putting frontline workers at the top. That will underscore their importance and clarify that executives exist to serve and coach their employees, not to control them. Second, CEOs .....more

Focus on the quality of your work - not the quantity of hours you put in.

Create strict boundaries around your time.

Learning and development is a lifelong journey.

Move from "small talk" to "deep talk.

It''s time to move beyond the stigma.

For decades in the United States, the name Hershey has been synonymous with chocolate. From the iconic foil-wrapped Hershey''s Kiss to the chocolate syrup for milk or ice cream, the company''s offerings have been enjoyed by generations of consumers. Over its long history Hershey has found dozens of ways to keep innovating with chocolate and other sweet treats--different brands, flavors, sizes, packaging, and products--and taken them .....more

Harvard Business Review published its first issue 100 years ago with a mission to help leaders put the best management thinking into practice. To mark our centennial, we asked eight current and former CEOs from some of the world''s top companies to describe the ideas that have propelled their own careers and organizations. Stephane Bancel, the CEO of Moderna, on planning from the future back; Anish Shah, CEO of Mahindra, on purpose-driven .....more