Paula Santos, the chief sustainability officer at Danish furnishings company Vestenborg Home, must decide how to respond when an audit of Greenspan, a long-trusted Vietnamese supplier, discovers several violations of labor and safety standards. Greenspan''s foam cores are critical to the imminent launch of Vestenborg''s sustainable EcoLuxe mattress. Paula travels to Vietnam and meets with the supplier''s new leader, Nguyen .....more

Paula Santos, the chief sustainability officer at Danish furnishings company Vestenborg Home, must decide how to respond when an audit of Greenspan, a long-trusted Vietnamese supplier, discovers several violations of labor and safety standards. Greenspan''s foam cores are critical to the imminent launch of Vestenborg''s sustainable EcoLuxe mattress. Paula travels to Vietnam and meets with the supplier''s new leader, Nguyen .....more

Paula Santos, the chief sustainability officer at Danish furnishings company Vestenborg Home, must decide how to respond when an audit of Greenspan, a long-trusted Vietnamese supplier, discovers several violations of labor and safety standards. Greenspan''s foam cores are critical to the imminent launch of Vestenborg''s sustainable EcoLuxe mattress. Paula travels to Vietnam and meets with the supplier''s new leader, Nguyen .....more

In summer 2020, Albuquerque, New Mexico Mayor Tim Keller faced multiple city issues including an understaffed police force that had strained relationships with communities of color; anti-racism protests; and high rates of crime, gun violence (including police shootings), drug trafficking, and homelessness. In discussing initiatives to improve public safety, Keller''s leadership team decided to create Albuquerque Community Safety (ACS), an .....more

Lewis Chan and Eskander Matta graduated from HBS in 1996. They experimented with how to connect factories in China, which produced cheap goods in large quantities, with e-commerce sites in the rest of the world. By 2025, they had succeeded; they scoured the Internet for data on customer habits and preferences, developed "product propositions" for hypothetical new products, ordered those products from suppliers in China, and sold them on .....more

Founded in 1992 in Tianjin, China, Huayuan Group oversaw 13 manufacturing enterprises. Boasting over 16 years of expertise in galvanized steel wire, the company had grown into China''s leading brand in terms of galvanized steel wire products and production technology. Its products were widely applied in high-voltage power transmission, offshore wind power, telecommunications, automotive, agriculture, forestry, animal husbandry, fishery, and .....more

Business leaders are under pressure to embrace artificial intelligence (AI) and unlock the benefits that its advocates tout-greater efficiency, reduced headcount, improved experience, increased profitability, and more. At the same time, many voices warn of the potential harmful impacts that AI may have on fairness, the workforce, and society. Still others point out the outsized investment, complex implementation, and difficult-to-realize benefits .....more

The healthcare sector is the largest in the US economy and is uniquely complex, with strict regulations, numerous interconnected stakeholders, and intricate workflows. Historically, although rich in data, healthcare companies have been relatively slow to adopt technological innovations due to significant integration challenges, regulatory complexities, and entrenched traditional practices. The past decade has seen incredible progress in artificial .....more

This case explores how Wensli, a leading Chinese silk manufacturer, transformed its traditional supply chain by integrating digital and intelligent technologies to pioneer a flexible manufacturing model. Historically, the silk industry relied on a make-to-stock (MTS) model with rigid, linear workflows-plan, produce, then sell. Wensli disrupted this system by adopting a make-to-order (MTO) approach with small-batch, quick-turnaround (SBQT) production, .....more

Grid United is a Houston-based transmission developer with an ambitious mission: to modernize the U.S. electric grid through new high-voltage infrastructure and a "landowner-first" development model. The company faces the opportunity to bid on a ~90-mile high-voltage AC transmission line linking Arizona to California, is shorter and more conventional than the company''s long-distance HVDC ambitions but potentially a reputation-making .....more