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In summer 2020, Albuquerque, New Mexico Mayor Tim Keller faced multiple city issues including an understaffed police force that had strained relationships with communities of color; anti-racism protests; and high rates of crime, gun violence (including police shootings), drug trafficking, and homelessness. In discussing initiatives to improve public safety, Keller''s leadership team decided to create Albuquerque Community Safety (ACS), an independent, cabinet-level agency and third branch of the 911 dispatch system (alongside the police and fire departments). ACS deployed behavioral health and social services professionals to address mental health, substance use, and other issues. The agency aimed to not only improve emergency response and access to social services but also alleviate pressure on the police and fire departments, which regularly received calls for assistance with mental health and other matters outside their expertise. By October 2023, ACS had grown in headcount and budget. It had taken close to 50,000 calls, diverting about 31,000 from the police department, which helped free up officers to do their core work as indicated by an increase in homicides solved. However, the city still ranked high in homicides and police killings, which The New Yorker covered in a high-profile story that prompted questions about ACS''s value. Nonetheless, Keller and many other leaders were hopeful about the future of public safety in Albuquerque. What helped or hindered the creation of ACS? And what could ACS teach Keller about what he should pursue next to transform public safety and public health in Albuquerque?

涵蓋領域：

Business ethics;Change management;Government and business;Leading change;Operations and supply chain management;Social and global issues;Workplace health and safety;Crisis management;Innovation;Strategy;Leadership styles

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