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商品編號： R2104Z 出版日期： 2021/07/01 作者姓名： Schlesinger, Leonard A. 商品類別： General management 商品規格： 3p 再版日期： 地域： 產業： Financial service sector;Banking and investment industry 個案年度： -
商品敘述：
Vanir, a young community bank dedicated to serving small-business owners, prides itself on the personalized service it delivers to customers. That approach has helped it grow quickly, but now competitors are circling. A new system that uses algorithms to speed up decision-making is ready to go live, but employees are worried that it will destroy the bank''s special sauce. What should Vanir''s CEO do? This fictional case study by Leonard A. Schlesinger features expert commentary by Bob Rivers and Chris Yeh. For teaching purposes, this is the commentary-only version of the HBR case study. The case-only version is reprint R2104X. The complete case study and commentary is reprint R2104M.
涵蓋領域：
Leadership and managing people;IT management;Customer service;Automation;Morale;Employee engagement;Business communication;Corporate communications;Competitive advantage
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