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商品編號： R2104M 出版日期： 2021/07/01 作者姓名： Schlesinger, Leonard A. 商品類別： General management 商品規格： 7p 再版日期： 地域： 產業： Banking and investment industry;Financial service sector 個案年度： -
商品敘述：
Vanir, a young community bank dedicated to serving small-business owners, prides itself on the personalized service it delivers to customers. That approach has helped it grow quickly, but now competitors are circling. A new system that uses algorithms to speed up decision-making is ready to go live, but employees are worried that it will destroy the bank''s special sauce. What should Vanir''s CEO do? This fictional case study by Leonard A. Schlesinger features expert commentary by Bob Rivers and Chris Yeh. This HBR Case Study includes both the case and the commentary. For teaching purposes, this reprint is also available in two other versions: case study-only, reprint R2104X, and commentary-only, R2104Z.
涵蓋領域：
Burnout;Competitive advantage;Business communication;Corporate communications;Automation;Customer experience;Customer service;Business management;Morale;Employee engagement;Leadership and managing people;IT management
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