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商品編號： R1003L 出版日期： 2010/03/01 作者姓名： McNulty, Eric J. 商品類別： General management 商品規格： 6p 再版日期： 地域： 產業： 個案年度： -
商品敘述：
When a bomb explodes in a train station in Boston, the executive team of a financial services firm across the street is plunged into crisis mode. No one is prepared for the city''s request to use the firm''s lobby as a triage center and temporary morgue. The CEO''s instinct is to say yes, but as his team debates the consequences--liability issues, the effect on traumatized employees--he realizes just how complicated a decision it is. Two experts comment on this fictional case study in R1003L and R1003Z. James J. Dunne III, senior managing principal at Sandler O''Neill + Partners, says that acting ethically is what saved his firm after 9/11. Leonard J. Marcus, founding codirector of the National Preparedness Leadership Initiative, advises the CEO to do what will help employees bounce back the quickest.
涵蓋領域：
Risk management;Leadership;Disaster response and recovery;Crisis management
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