| 編號 | 商品編號 | 商品名稱 | 作者 | 類別 | 使用課程名稱 |
| 1 | GS65 | Zappos.com: Developing a Supply Chain to Deliver WOW! | Marks, Michael;Lee, Hau;Hoyt, David W. | General management | Service and Operations Management( GMBA 7094 ) |
| 2 | 9-602-156 | Southwest Airlines in Baltimore | Oliva, Rogelio;Gittell, Jody Hoffer;Lane, David | Operations management | Service and Operations Management( GMBA 7094 ) |
| 3 | 9-694-046 | Barilla SpA (A) | Hammond, Janice H. | Operations management | Service and Operations Management( GMBA 7094 ) |
| 4 | 9-695-022 | Sport Obermeyer Ltd. | Hammond, Janice H.;Raman, Ananth | Operations management | Service and Operations Management( GMBA 7094 ) |
| 5 | 9-683-068 | Shouldice Hospital Ltd. | Heskett, James L. | Service management | Service and Operations Management( GMBA 7094 ) |