| 編號 | 商品編號 | 商品名稱 | 作者 | 類別 | 使用課程名稱 |
| 1 | 9-504-016 | Starbucks: Delivering Customer Service | Moon, Youngme;Quelch, John A. | Marketing | Service Processes( OPIM311 ) |
| 2 | 9-395-064 | Ritz-Carlton: Using Information Systems to Better Serve the Customer | Sasser, W. Earl, Jr.;Jones, Thomas O.;Klein, Norman | Service management | Service Processes( OPIM311 ) |
| 3 | 9-800-251 | Everdream | Hallowell, Roger;Darwall, Christina | Service management | Service Processes( OPIM311 ) |
| 4 | 9-184-048 | Controls at the Sands Hotel and Casino | Merchant, Kenneth A.;Traynor, Jeffrey M. | Other | Service Processes( OPIM311 ) |