| 編號 | 商品編號 | 商品名稱 | 作者 | 類別 | 使用課程名稱 |
| 1 | 9-593-098 | Aravind Eye Hospital, Madurai, India: In Service for Sight | Rangan, V. Kasturi | Marketing | SERVICE AND OPERATIONS MANAGEMENT( 740 M3140 ) |
| 2 | 9-602-156 | Southwest Airlines in Baltimore | Oliva, Rogelio;Gittell, Jody Hoffer;Lane, David | Operations management | SERVICE AND OPERATIONS MANAGEMENT( 740 M3140 ) |
| 3 | 9-695-022 | Sport Obermeyer Ltd. | Hammond, Janice H.;Raman, Ananth | Operations management | SERVICE AND OPERATIONS MANAGEMENT( 740 M3140 ) |
| 4 | 9-396-075 | Li & Fung (Trading) Ltd. | Loveman, Gary W.;O''Connell, Jamie | Service management | SERVICE AND OPERATIONS MANAGEMENT( 740 M3140 ) |
| 5 | 9-601-163 | Ritz-Carlton Hotel Co. | Sucher, Sandra J.;McManus, Stacy | Service management | SERVICE AND OPERATIONS MANAGEMENT( 740 M3140 ) |
| 6 | 9-602-175 | Innovation at Progressive (A): Pay-As-You-Go Insurance | Frei, Frances X.;Rodriguez-Farrar, Hanna | Service management | SERVICE AND OPERATIONS MANAGEMENT( 740 M3140 ) |
| 7 | 9-607-143 | Cleveland Clinic | Frei, Frances X.;Edmondson, Amy C.;Sherman, Eliot;Harris-Van Keuren, Christine | Service management | SERVICE AND OPERATIONS MANAGEMENT( 740 M3140 ) |
| 8 | 9-673-057 | Benihana of Tokyo | Sasser, W. Earl, Jr.;Klug, John R. | Service management | SERVICE AND OPERATIONS MANAGEMENT( 740 M3140 ) |
| 9 | 9-683-068 | Shouldice Hospital Ltd. | Heskett, James L. | Service management | SERVICE AND OPERATIONS MANAGEMENT( 740 M3140 ) |
| 10 | 9-709-473 | Cleveland Clinic: Transformation and Growth 2015 | Porter, Michael E.;Teisberg, Elizabeth Olmsted | Other | SERVICE AND OPERATIONS MANAGEMENT( 740 M3140 ) |
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