| 編號 | 商品編號 | 商品名稱 | 作者 | 類別 | 使用課程名稱 |
| 1 | 9-809-059 | TripIt: The Traveler''s Agent | Applegate, Lynda M.;Piccoli, Gabriele;Brohman, Kathryn | Entrepreneurship | Service Sciences, Management and Engineering( 356579001 ) |
| 2 | 9-602-175 | Innovation at Progressive (A): Pay-As-You-Go Insurance | Frei, Frances X.;Rodriguez-Farrar, Hanna | Service management | Service Sciences, Management and Engineering( 356579001 ) |
| 3 | 9-606-063 | Customer-Introduced Variability in Service Operations | Frei, Frances X. | Service management | Service Sciences, Management and Engineering( 356579001 ) |
| 4 | 9-605-069 | Phase Zero: Introducing New Services at IDEO (A) | Edmondson, Amy C.;Feldman, Laura R. | Other | Service Sciences, Management and Engineering( 356579001 ) |