| 編號 | 商品編號 | 商品名稱 | 作者 | 類別 | 使用課程名稱 |
| 1 | 9-302-050 | Children''s Hospital and Clinics (A) | Edmondson, Amy C.;Roberto, Michael A.;Tucker, Anita | General management | IT:-enabled Service Network Managment( 932170001 ) |
| 2 | 9-601-038 | Gateway: Moving Beyond the Box | Frei, Frances X.;Moon, Youngme;Rodriguez-Farrar, Hanna | Service management | IT:-enabled Service Network Managment( 932170001 ) |
| 3 | 9-602-175 | Innovation at Progressive (A): Pay-As-You-Go Insurance | Frei, Frances X.;Rodriguez-Farrar, Hanna | Service management | IT:-enabled Service Network Managment( 932170001 ) |
| 4 | 9-603-096 | Celebrity Cruises, Inc.: A Taste of Luxury | Frei, Frances X.;Hajim, Corey;Hemphell, Christian | Service management | IT:-enabled Service Network Managment( 932170001 ) |
| 5 | 9-605-054 | Zipcar: Influencing Customer Behavior | Frei, Frances X. | Service management | IT:-enabled Service Network Managment( 932170001 ) |
| 6 | 9-605-069 | Phase Zero: Introducing New Services at IDEO (A) | Edmondson, Amy C.;Feldman, Laura R. | Other | IT:-enabled Service Network Managment( 932170001 ) |