| 編號 | 商品編號 | 商品名稱 | 作者 | 類別 | 使用課程名稱 |
| 1 | 9-802-009 | Transforming Singapore''s Public Libraries | Hallowell, Roger;Knoop, Carin-Isabel;Neo, Boon Siong | Entrepreneurship | Service Processes( OPIM311 ) |
| 2 | 9-579-218 | Nordstrom | Salmon, Walter J.;Parpia, Manu | Human resource management | Service Processes( OPIM311 ) |
| 3 | 9-502-011 | Harrah''s Entertainment, Inc. | Lal, Rajiv;Carrolo, Patricia Martone | Marketing | Service Processes( OPIM311 ) |
| 4 | 9-692-044 | Honda Today | Iansiti, Marco;Feinberg, Barbara | Operations management | Service Processes( OPIM311 ) |
| 5 | 9-694-047 | Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A) | Shapiro, Roy D.;Watkins, Michael D.;Rosegrant, Susan | Operations management | Service Processes( OPIM311 ) |
| 6 | 9-699-010 | Product Development at Dell Computer Corp. | Thomke, Stefan;Krishnan, Vish V.;Nimgade, Ashok | Operations management | Service Processes( OPIM311 ) |
| 7 | 9-683-068 | Shouldice Hospital Ltd. | Heskett, James L. | Service management | Service Processes( OPIM311 ) |
| 8 | 9-687-046 | Club Med (A) | Hart, Christopher W.L.;Arczynski, Dan;Maher, Dan | Service management | Service Processes( OPIM311 ) |
| 9 | 9-687-047 | Club Med (B) | Hart, Christopher W.L.;Maher, Dan | Service management | Service Processes( OPIM311 ) |
| 10 | 9-690-030 | Ford Motor Co.: Dealer Sales and Service | Schlesinger, Leonard A.;Pelofsky, Mark | Service management | Service Processes( OPIM311 ) |
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