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商品編號： W25821 出版日期： 2022/09/05 作者姓名： John, Shylu;Shah, Bhavin J. 商品類別： Operations management 商品規格： 6p 再版日期： 地域： India 產業： Insurance industry 個案年度： -
商品敘述：
In August 2017, Concentrix Corporation (CNX) partnered with Photon Life Insurance Company (PLI), a leading insurance provider in India, to support PLI''s customer management service. On February 1, 2018, Mohit Khanna, global operations manager at CNX, undertook a promising task to improve PLI''S customer persistency at minimal operational cost. If all policyholders with an approaching due date were to be called, then the number of service agents required would be very high, leading to significant operational cost increases. Khanna''s challenge was to design a contact prioritization strategy that could be implemented at minimal cost and improve persistency. Shylu John is affiliated with Indian Institute of Management Indore. Bhavin J. Shah is affiliated with Indian Institute of Management Indore.
涵蓋領域：
Finance and investing;Predictive analytics
相關資料：
, (W25822), p, by Shylu John, Bhavin J. Shah;, (W25823), p, by Shylu John, Bhavin J. Shah;, (W25824), p, by Shylu John, Bhavin J. Shah
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