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> Building Trust at Scale: Airbnb''s Fight Against Adverse Selection

商品編號: UV9193
出版日期: 2025/03/25
作者姓名:
Sun, Bo
商品類別: Other
商品規格: 5p

再版日期: 2025/09/17
地域:
產業: Goods, trade, and consumer services
個案年度: -  

 


商品敘述:

This case begins in the middle of a crisis for Airbnb, Inc. (Airbnb): A host has returned home to find her apartment ransacked by Airbnb guests, putting the company''s reputation-and its core business model, which is based on trust between hosts and guests-at stake. CEO Brian Chesky must decide on a strategy for both managing the immediate crisis and enabling Airbnb to build and maintain trust in a rapidly scaling marketplace. The case introduces the concept of adverse selection and market-design strategies from economics research and is well suited for courses on managing uncertainty, particularly when the courses discuss how to build and scale two-sided marketplaces.


涵蓋領域:

Managing uncertainty


相關資料:

, (UV9194), p, by Bo Sun