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商品編號： R1104N 出版日期： 2011/04/01 作者姓名： Cross, Tom 商品類別： Operations management 商品規格： 6p 再版日期： 地域： 產業： 個案年度： -
商品敘述：
When a set of giant robotic arms developed for the International Space Station breaks down during a crisis, project manager Samantha Van Sant finds herself in the hot seat. Did her team compromise quality by pushing the contractors too hard on speed? How can she prevent future mishaps-should the arrangement with the contractors be renegotiated to include different incentives or more safeguards? Gary L. Moe, a director of McKinsey''s Business Technology Office; Tom Quinly, president of aerospace contractor Curtiss-Wright Controls; and HBR readers weigh in on the speed-versus-quality quandary. This HBR Case Study includes both the case and the commentary. For teaching purposes, this reprint is also available in two other versions: case study-only, reprint R1104X, and commentary-only, R1104Z.
涵蓋領域：
Crisis management;Innovation;Product development;Quality control;Mental health
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