[ Tips ] 一分鐘使用導覽
商品編號： H07BR1 出版日期： 2022/11/09 作者姓名： van Jaarsveld, Danielle D;Walker, David D;Kyung (Irene) Kim, Su 商品類別： Service management 商品規格： 再版日期： 地域： 產業： Retail and consumer goods;Food and beverage sector 個案年度： -
商品敘述：
Most companies plan how they manage employees, but how many consider how to manage their customers? Given how important customer-employee relationships are to business, and amid rising reports of customer incivility toward the frontline workforce, organizations are taking a page from people management and learning how to better select, train, evaluate, discipline - and even sometimes fire - customers.
涵蓋領域：
Workplace health and safety;Customer service
相關資料：
哪些人也有訂購？