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商品編號： H07BR1 出版日期： 2022/11/09 作者姓名： van Jaarsveld, Danielle D;Walker, David D;Kyung (Irene) Kim, Su 商品類別： Service management 商品規格： 1411w 再版日期： 地域： 產業： Food and beverage sector;Retail and consumer goods 個案年度： -
商品敘述：
Most companies plan how they manage employees, but how many consider how to manage their customers? Given how important customer-employee relationships are to business, and amid rising reports of customer incivility toward the frontline workforce, organizations are taking a page from people management and learning how to better select, train, evaluate, discipline - and even sometimes fire - customers.
涵蓋領域：
Customer service;Workplace health and safety
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