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商品編號： 9-917-026 出版日期： 2017/05/23 作者姓名： Edelman, Benjamin;Sanford, Jenny 商品類別： Other 商品規格： 17p 再版日期： 2018/03/01 地域： Illinois 產業： Airlines;Transportation 個案年度： 2017 - 2017
商品敘述：
In widely-circulated videos, United staff and Chicago security forcibly remove a passenger from his paid seat on an aircraft, injuring him severely. United leadership must decide how to respond to public outcry.
涵蓋領域：
Contracts;Crisis management;Operations & processes;Reputations;Service management
相關資料：
Case Teaching Note, (5-917-027), 12p, by Benjamin Edelman
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