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商品編號： 9-916-052 出版日期： 2016/05/18 作者姓名： Pisano, Gary P.;Gino, Francesca;Staats, Bradley R. 商品類別： Operations management 商品規格： 26p 再版日期： 2017/09/01 地域： 產業： Food industry 個案年度： 2016 - 2016
商品敘述：
Instructors should consider the timing of making videos available to students, as they may reveal key case details. Pal''s Sudden Service has developed a unique operating model and organizational culture in the quick service restaurant business. With a deep emphasis on process control and improvement, zero defects, extensive training, and a high level of employee engagement, Pal''s has been able to achieve excellent operating and financial performance. The case examines the challenges it potentially faces as it contemplates growing the chain significantly from the 28 units it currently operates.
涵蓋領域：
Growth strategy;Operations strategy;Organizational values;Self-motivation;Service management
相關資料：
, (9-917-701), p, by Gary P. Pisano, Francesca Gino, Ruth Page;, (9-921-031), 8p, by Francesca Gino, Gary P. Pisano, Alexander Rohe
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