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商品編號： 9-800-160 出版日期： 1999/10/01 作者姓名： Fulmer, William E. 商品類別： Other 商品規格： 15p 再版日期： 2003/01/22 地域： Tennessee 產業： Chemicals 個案年度： 1999 - 1999
商品敘述：
This case is accompanied by a Video Short that can be shown in class or included in a digital coursepack. Instructors should consider the timing of making the video available to students, as it may reveal key case details. Explores the implementation of a cutting-edge knowledge management system in a midsize, specialty chemical company. The initiative, begun in the early 1990s, has received several awards for its efforts. In early 1999, the company is experiencing severe price pressures in all of its key markets and has had to transfer its entire system to a new platform.
涵蓋領域：
Change management;Customer service;Implementing strategy;Knowledge management;Leadership;Trust
相關資料：
Video Short, (6567), 0p, by William E. Fulmer;Case Teaching Note, (5-800-360), 9p, by William E. Fulmer
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