商品敘述：

In 2018, Francisco Staton, Managing Director of Arcos Dorados in Colombia had to decide on the company''s strategy to expand its food ordering and delivery business in the country. Arcos Dorados stood as McDonald''s largest independent franchisee, and Colombia was one of the 20 markets and territories in Latin America and the Caribbean where the company operated. Arcos Dorados had analyzed the conditions under which the company would offer delivery services at its restaurants, following the announcement of agreement entered into by McDonald''s corporation for offering delivery globally through a last-mile delivery company. As there were local limitations not addressed by the global agreement, Arcos Dorados'' Colombia''s management team were considering two potential alternatives that could help to address them. The first alternative hinged on stepping up the company''s efforts to consolidate its own delivery service. With the second alternative, the company would pursue partnering with last-mile delivery platforms under more favorable conditions than the ones agreed upon by the global agreement. What would be the best alternative to move forward?

涵蓋領域：

Contracts;Decision making;Digital transformation;Employee performance management;Global strategy;Growth strategy;Innovation;Logistics;Negotiation strategies;Organizational culture;Organizational transformation;Partnerships;Service delivery;Strategy

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