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商品編號： 9-609-109 出版日期： 2009/06/29 作者姓名： Edmondson, Amy C.;Tucker, Anita 商品類別： Operations management 商品規格： 23p 再版日期： 2011/04/25 地域： Ohio 產業： Hospitals and hospital management 個案年度： 2009 -
商品敘述：
The case describes an organization''s use of the science of improvement to transform their process quality from below average to the top 10% in their industry. The case outlines the protagonist''s strategy of developing internal experts who are trained in a common methodology for making improvement and spreading these ideas in their work units. This case is accompanied by a Video Short that can be shown in class or included in a digital coursepack. Instructors should consider the timing of making the video available to students, as it may reveal key case details.
涵蓋領域：
Change management;Cross-functional management;Operations strategy;Process improvement;Quality management;Technology and analytics
相關資料：
, (9-610-106), 21p, by Anita Tucker;, (7432), 0p, by Anita Tucker, Amy C. Edmondson
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