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商品編號： 9-409-003 出版日期： 2008/07/03 作者姓名： Neeley, Tsedal;DeLong, Thomas J. 商品類別： Other 商品規格： 15p 再版日期： 2020/07/15 地域： France;India;United Arab Emirates;United States 產業： 個案年度： 2007 -
商品敘述：
Greg James, a global manager at Sun Microsystems, Inc., sets out to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates, and the United States of America to resolve a dire customer system outage as required by a service agreement. Rather than finding a swift resolution to the rapidly escalating customer situation that motivated his trip, he finds himself facing distributed work, global collaboration, conflict and management issues that are threatening to unravel his team.
涵蓋領域：
Conflict;Conflict resolution;Crisis management;Customer satisfaction;International business;Interpersonal relations;Teams;Technology;Workforce management
相關資料：
Case Teaching Note, (5-410-014), 26p, by Tsedal Neeley
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