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商品編號： 4289 出版日期： 2011/04/20 作者姓名： Hill, Linda A.;Beckham, Heather 商品類別： Other 商品規格： 8p 再版日期： 地域： Djibouti;Ireland;United States 產業： Professional training services 個案年度： 2011 -
商品敘述：
Kay Sunderland is an account director at Attain Learning Inc., a business training solutions company. In January 2011, one of Attain''s most important clients, Juan Nunez of Gramen Equipment Company, contacts Sunderland with a request: Nunez would like Attain content development director Mike Morgan to stop contacting him directly. Sunderland is surprised that Morgan, an experienced and talented contributor, is potentially jeopardizing the account by ignoring Attain''s communications policy of restricting client-facing communication to the account director. Now Sunderland must decide how to handle the situation with both the client and her colleague Morgan.
涵蓋領域：
Business communication;Communication strategy;Managing conflicts;Creativity;Organizational behavior;Management styles;Personal strategy and style;Power and influence;Talent management
相關資料：
HBS Brief Case Teaching Note, (4291), 17p, by Linda A. Hill, Heather Beckham
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