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> Kay Sunderland: Making the Grade at Attain Learning

商品編號: 4289
出版日期: 2011/04/20
作者姓名:
Hill, Linda A.;Beckham, Heather
商品類別: Other
商品規格: 8p

再版日期:
地域: Djibouti;Ireland;United States
產業: Training services
個案年度: 2011 -  

 


商品敘述:

Kay Sunderland is an account director at Attain Learning Inc., a business training solutions company. In January 2011, one of Attain''s most important clients, Juan Nunez of Gramen Equipment Company, contacts Sunderland with a request: Nunez would like Attain content development director Mike Morgan to stop contacting him directly. Sunderland is surprised that Morgan, an experienced and talented contributor, is potentially jeopardizing the account by ignoring Attain''s communications policy of restricting client-facing communication to the account director. Now Sunderland must decide how to handle the situation with both the client and her colleague Morgan.


涵蓋領域:

Communication;Communication strategy;Conflict;Conflict resolution;Creativity;Interdepartmental relations;Interpersonal communications;Interpersonal relations;Management styles;Personal strategy & style;Power and influence;Relationships;Talent management


相關資料:

HBS Brief Case Teaching Note, (4291), 17p, by Linda A. Hill, Heather Beckham