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商品編號： 159SMU 出版日期： 2024/12/24 作者姓名： Kiruthika Ramanathan|Rafael J. Barros|Thomas Lim 商品類別： Other 商品規格： 3p 再版日期： 地域： Singapore 產業： Airline industry 個案年度： -
商品敘述：
On July 19, 2024, CrowdStrike, one of the largest players in the global endpoint detection and response software market, pushed a single configuration file as an update to its Falcon Sensor program. This program is commonly used by Microsoft enterprise computers running on the Windows platform. The file update was meant to enable Falcon to detect if hackers were using novel ways to hack end-user machines, but it caused a logic error that led to computers crashing around the world. Students are asked to put themselves in the shoes of an Information Technology (IT) Support Technician at Singapore''s Changi Airport Group (CAG), who has been sent to assist the ground crew of Kuaifei, an airline operating at the airport. They will need to analyse how the incident was discovered, mitigated, managed, and communicated.
涵蓋領域：
Crisis communication;Crisis management;IT service management;Process improvement;Quality control
相關資料：
(160SMU), 14p, by Kiruthika Ramanathan|Rafael J. Barros|Thomas Lim
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