編號 | 商品編號 | 商品名稱 | 作者 |
1
| 9-673-057 | Benihana of Tokyo | Sasser, W. Earl, Jr.;Klug, John R. |
2
| 9-803-069 | Four Seasons Goes to Paris: | Hallowell, Roger;Knoop, Carin-Isabel;Bowen, David |
3
| 9-601-163 | Ritz-Carlton Hotel Co. | Sucher, Sandra J.;McManus, Stacy |
4
| 9-803-133 | Southwest Airlines 2002: An Industry Under Siege | Heskett, James L. |
5
| 9-603-067 | Dell Computers (A): Field Service for Corporate Clients | Frei, Frances X.;Edmondson, Amy C.;Hajim, Corey |
6
| 9-801-354 | JetBlue Airways: Starting from Scratch | Gittell, Jody Hoffer;O''Reilly, Charles A. |
7
| 9-602-071 | eBay (A): The Customer Marketplace | Frei, Frances X.;Rodriguez-Farrar, Hanna |
8
| 9-602-175 | Innovation at Progressive (A): Pay-As-You-Go Insurance | Frei, Frances X.;Rodriguez-Farrar, Hanna |
9
| 9-683-068 | Shouldice Hospital Ltd. | Heskett, James L. |
10
| 9-693-013 | Euro Disney: The First 100 Days | Loveman, Gary W.;Schlesinger, Leonard A.;Anthony, Robert T. |
11
| 9-396-075 | Li & Fung (Trading) Ltd. | Loveman, Gary W.;O''Connell, Jamie |
12
| 9-605-054 | Zipcar: Influencing Customer Behavior | Frei, Frances X. |
13
| 9-610-C06 | Benihana of Tokyo, Chinese Version | W. Earl Sasser Jr.;John R. Klug |
14
| 9-603-080 | Commerce Bank | Frei, Frances X.;Hajim, Corey |
15
| 9-910-419 | Southwest Airlines: In a Different World | Heskett, James L.;Sasser, W. Earl, Jr. |
16
| 9-800-253 | Tom Tierney at Bain & Co. (A) | Nanda, Ashish;Fagan, Perry L. |
17
| 9-610-015 | Zappos.com 2009: Clothing, Customer Service, and Company Culture | Frei, Frances X.;Ely, Robin J.;Winig, Laura |
18
| 9-607-143 | Cleveland Clinic | Frei, Frances X.;Edmondson, Amy C.;Sherman, Eliot;Harris-Van Keuren, Christine |
19
| 4277 | Porcini''s Pronto: "Great Italian cuisine without the wait! | Heskett, James L.;Luecke, Richard |
20
| 9-800-251 | Everdream | Hallowell, Roger;Darwall, Christina |
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