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商品編號: W26090 出版日期: 2022/04/26 作者姓名: Eliasson, Janice;Snider, Brent;Hedges, Peggy 商品類別: Operations management 商品規格: 5p 再版日期: 地域: Canada 產業: Healthcare service industry 個案年度: -
商品敘述:
Dr. Jay Jayson, an orthodontist, had recently completed renovating the waiting area of his office and now needed to decide whether he should also renovate the treatment areas. He considered the advantages and disadvantages of his current clinic setup: he thought that the reception environment was comfortable, and that the patients felt confident in the treatment and process, but he was concerned about the impact on patients of any delays in care. He also realized that he had one new patient consultation room that could be pulled into service as a treatment chair. Would hiring more registered dental assistants help him treat more patients? Was there another way to see more patients without renovating the office? Janice Eliasson is affiliated with University of Calgary.
涵蓋領域:
Capacity planning;Process management
相關資料:
Case Teaching Note, (W26091), 19p, by Janice Eliasson, Brent Snider, Peggy Hedges;Spreadsheet Supplement, (W28434), 25p, by Janice Eliasson, Brent Snider, Peggy Hedges
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