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商品編號： W19435 出版日期： 2019/08/22 作者姓名： Datta, Soumyajyoti;Kapoor, Rohit 商品類別： Operations management 商品規格： 7p 再版日期： 地域： India 產業： Transportation and distribution 個案年度： 2017 -
商品敘述：
The general manager at Gati, a well-known logistics services company in India, was worried about the number of complaints the company had received. The popular supply chain solutions and logistics service provider had introduced a premium express service scheme five months ago and, since then, had 231 complaints concerning the late delivery of goods. This new scheme charged a considerable markup and guaranteed shipment of goods within 72 hours. Being dedicated to ensuring quality, the general manager had to decide whether the process was under control and if the company was operating within tolerable error limits. Could he find a solution to streamline the delivery process and achieve a target defect of 0.0005 per cent? Using MS Excel, statistical techniques were used to unravel the multi-faceted dilemma and help in decision-making. The authors Soumyajyoti Datta and Rohit Kapoor are affiliated with Indian Institute of Management Indore.
涵蓋領域：
Quality management
相關資料：
Case Teaching Note, (W19434), 12p, by Soumyajyoti Datta, Rohit Kapoor
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