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商品編號: W15009 出版日期: 2015/01/30 作者姓名: Wu, Chong;Pun, Hubert;Zaric, Gregory S.;Chen, Deyuan 商品類別: Operations management 商品規格: 7p 再版日期: 2020/02/18 地域: China 產業: Accommodation & food services;Hotels 個案年度: 2014 - 2014
商品敘述:
The C&D Hotel, the first five-star deluxe hotel in Xiamen, a coastal city in China, needs to improve its service delivery process. In particular, the hotel''s customer service manager needs to present her plans for handling some recent customer complaints and decide how to compensate hotel guests for errors that have occurred during service delivery.
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相關資料:
Case Teaching Note, (W15010), 7p, by Chong Wu, Hubert Pun, Gregory S. Zaric, Deyuan Chen
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