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商品編號： SCG574 出版日期： 2020/06/05 作者姓名： Dann, Jeremy B. 商品類別： Other 商品規格： 5p 再版日期： 地域： California;United States 產業： Media;Soccer;Sports 個案年度： -
商品敘述：
The first home match of the expansion Los Angeles Football Club is marred by the appearance of an exclusionary and derisive chant from some parts of the crowd. How should LAFC react in order to ensure the in-venue experience it has sought to create? (Teaching Note available early August 2020)
涵蓋領域：
Brands;Customer experiences;Customer satisfaction;Diversity;Organizational culture;Social equality;Social issues;Startup
相關資料：
Case Teaching Note, (SCG873), 8p, by Jeremy B. Dann, Benjamin Rostoker
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