[ Tips ] 一分鐘使用導覽
商品編號: R2105A 出版日期: 2021/09/01 作者姓名: Tome, Carol B. 商品類別: General management 商品規格: 5p 再版日期: 地域: 產業: Transportation and distribution 個案年度: -
商品敘述:
When the author agreed to accept the top job at UPS, the global shipping service, in late winter of 2019, she expected to steer the company toward a brighter future. She had no idea that she would have to do it during a global pandemic that made her organization an essential service but kept most people at home and pushed demand for shipped goods to holiday levels year-round. When she officially took over, in June 2020, she gathered her top team to decide on the principles to which they would hold fast during this crisis--including integrity, efficiency, constant learning and improvement, and a strong focus on both customers and employees. Among their top priorities were maintaining their brand relevance, keeping their balance sheet and credit rating solid, protecting their dual-class ownership structure, and continuing to pay a dividend. The organization divested from some businesses and invested in others, which has led over the past year to impressive growth, a happier customer base, and a more engaged workforce.
涵蓋領域:
Crisis management;Decision making;Leadership and managing people;Operations and supply chain management;Operations strategy;Revenue growth;Strategic planning
相關資料:
哪些人也有訂購?