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商品編號: R1906C 出版日期: 2019/11/01 作者姓名: Gino, Francesca 商品類別: General management 商品規格: 11p 再版日期: 地域: 產業: 個案年度: -
商品敘述:
When most organizations strive to increase collaboration, they approach it too narrowly: as a value to cultivate--not a skill to teach. So they create open offices, talk up collaboration as a corporate goal, and try to influence employees through other superficial means that don''t yield progress. Companies that excel at collaboration, in contrast, realize it involves instilling the right mindset: widespread respect for colleagues'' contributions, openness to experimenting with others'' ideas, and sensitivity to how one''s actions may affect teammates and outcomes. What''s more, these firms have established programs to help employees develop those attitudes. In her research, Gino, an HBS professor, has identified six types of training techniques used by such programs. They teach people to (1) listen, not talk; (2) practice empathy; (3) be comfortable giving and receiving feedback; (4) lead and follow; (5) speak with clarity and avoid abstractions; and (6) have win-win interactions. Drawing from her observations of Pixar, Webasto, and other companies, the author shares specific tools and exercises that show employees how to work well together, learn from one another, and connect more fully.
涵蓋領域:
Business communication;Collaboration and teams;Feedback;Listening skills;Organizational learning
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