[ Tips ] 一分鐘使用導覽
商品編號: F2103A 出版日期: 2021/05/01 作者姓名: Harvard Business Review 商品類別: Marketing 商品規格: 5p 再版日期: 地域: 產業: Retail trade 個案年度: -
商品敘述:
When members experience service failures, they get more upset than nonmembers. Here''s how to mitigate the damage. plus BLM and the fortunes of black entrepreneurs, how knowledge work has changed in the pandemic, and more.
涵蓋領域:
Customer experience;Customer lifetime value;Customer relationship management;Marketing;Service quality;Service system design
相關資料:
哪些人也有訂購?